InfoTool Client Wins Florida’s Coveted Governor’s Sterling Award
“The OCCC has been a major user of our InfoTool performance diagnostics survey technology since 2005, and we are thrilled to share in the success that our mutual efforts have garnered for this outstanding organization,” Labovitz said.
The OCCC is one of five Florida organizations to receive the award in 2008. With a workforce of over 600 people, the OCCC provides court support, case maintenance, data reporting, customer service and the collection of court fines and fees for one of Florida’s most populous counties.
“Under the leadership of Clerk Lydia Gardner and HR Director Ceretha Leon, the OCCC has turned conventional thinking about ineffectual government organization on its head,” says Labovitz. “They provide a level of public service and financial stewardship that most corporations would envy,” he adds.
The Governor’s Sterling Award is the highest achievement that a Florida organization can receive for performance excellence. Criteria used to select award recipients are based on those also used for the Malcolm Baldrige Award, the U.S. standard for organizational excellence, and include seven categories:
“These are the ‘key success factors’ that we at InfoTool continually ask our clients to assess and improve,” says Labovitz. “The Infotool was created to help organizations benchmark, evaluate, track and create action plans around improvement in these critical areas. The success that OCCC has achieved in becoming a high-performance organization proves that what we say works,” he adds.
OCCC uses a balanced scorecard approach that embraces five “perspectives” that include employee engagement and development, customer focus, innovation, streamlining processes, and optimizing financial management.
“Alignment from top to bottom between the balanced scorecard and supporting strategic objectives, performance measures and initiatives is what makes the system work,” according to Jackie Clark, an OCCC Human Resources Analyst who manages the InfoTool resources deployed at OCCC.
OCCC adopted InfoTool’s Web-based organizational assessment methodology in 2005 as its employee and customer satisfaction survey instrument. The InfoTool application provided a precise diagnosis of each operating unit, giving managers a clear picture of employee sentiment, areas of strengths and weakness and unfiltered feedback.
InfoTool surveys identified the key drivers that could be used to improve OCCC balanced scorecard performance assessment in areas like employee engagement and development and were a low-cost, scalable solution customized to unique OCCC requirements.
“We had employed an annual survey in past years, but InfoTool made the job simpler and easier, and we were able to dissect the results at a deeper level,” according to Clark.
Based in West Barnstable, MA, InfoTool Technologies, Inc. provides business and human capital management consulting services, and diagnostic technologies that measure organizational performance to businesses in 12 countries.
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